At LaLove, we strive to provide you with the finest quality products to enhance your special moments. Due to the intimate nature of our romantic gifts, we generally do not accept returns. However, if your item arrives damaged, please contact our customer service within 14 days of receiving your order. We will gladly assist you in resolving the issue and ensure that you receive a replacement for the damaged item. Your satisfaction is our priority, and we appreciate your understanding of our return policy focused on maintaining the integrity of our romantic offerings.